Privacy Policy

Last updated: April 01, 2025

This Privacy Notice for [Trading name] ([Registration name]), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

  • Visit our website at [Site URL], or any website of ours that links to this Privacy Notice.
  • Engage with us in other related ways, including any sales, marketing, or events.

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at [Contact email].

Summary of key points

What personal information do we process?

We process personal information depending on how you interact with us and the Services, and the products and features you use. Learn more about personal information you disclose to us.

Do we process any sensitive personal information?

No, we do not process sensitive personal information.

Do we collect any information from third parties?

No, we do not collect any information from third parties.

How do we process your information?

We process your information to provide and improve our Services, communicate with you, ensure security and fraud prevention, and to comply with law.

In what situations and with which parties do we share personal information?

We may share information in specific situations and with specific third parties.

How do we keep your information safe?

We use organisational and technical measures to protect your personal information. However, no method is 100% secure.

What are your rights?

Depending on your location, you may have certain rights regarding your personal information.

How do you exercise your rights?

You can exercise your rights by submitting a data subject access request, or by contacting us directly.

1. What information do we collect?

Personal information you disclose to us:

We collect personal information that you voluntarily provide to us when you express interest in our Services or contact us. This may include:

  • Names
  • Phone numbers
  • Email addresses
  • Mailing addresses
  • Billing addresses
  • Debit/credit card numbers

Sensitive Information:

We do not process sensitive information.

Payment Data:

If you make purchases, we collect necessary payment data (card numbers, security codes) which is handled securely by Stripe. Their privacy policy is at: https://stripe.com/gb/privacy

Information automatically collected:

When you visit our Services, we may automatically collect:

  • Log and Usage Data: IP address, browser type, usage data, device info, error logs, etc.
  • Device Data: Device type, operating system, settings, location, and ISP info.
  • Location Data: Approximate or precise location based on device/IP. You can control this via your device settings.

2. How do we process your information?

We process your personal information to:

  • Deliver and facilitate Services
  • Respond to inquiries and provide support
  • Fulfil and manage orders, payments, returns, and exchanges
  • Save or protect individual vital interests (e.g., prevent harm)

3. What legal bases do we rely on?

Under GDPR and UK GDPR, we rely on the following legal bases:

  • Consent – You've given us permission.
  • Contractual Obligation – To fulfil our contract with you.
  • Legal Obligation – To comply with applicable laws.
  • Vital Interests – To protect life or prevent harm.

4. When and with whom do we share your personal information?

We may share your data with:

  • Data Analytics Services
  • Payment Processors
  • Performance Monitoring Tools
  • Infrastructure and data-processing service providers

Other situations include:

Business Transfers: During any merger or sale.

We have agreements with service providers to protect your data.

5. Do we use cookies and other tracking technologies?

Yes. These technologies help with functionality, security, advertising, and analytics. Third parties may also use them for interest-based ads.

We use Google Analytics. You can opt out at:

https://tools.google.com/dlpage/gaoptout

Google's privacy page: https://policies.google.com/privacy

6. How long do we keep your information?

We keep your data only as long as needed for purposes in this Notice, unless a longer period is required by law.

When we no longer need it, we delete or anonymise it.

7. How do we keep your information safe?

We use reasonable technical and organisational measures to protect your information. However, no internet system is completely secure.

8. Do we collect information from minors?

No. We do not knowingly collect or market to individuals under 18. If we learn we have collected info from a minor, we will delete it.

9. What are your privacy rights?

If you're in the EEA, UK, or Switzerland, you have the right to:

  • Access your data
  • Request rectification or deletion
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time

You may also lodge a complaint with your local data protection authority.

10. Do-not-track features

We do not respond to Do-Not-Track (DNT) signals as there is no consistent standard for doing so.

11. Do we make updates to this notice?

Yes. We may update this notice as needed. The revised version will be indicated by an updated date and is effective as soon as it's posted.

12. How can you contact us about this notice?

You can contact us at: [Contact email]

13. How can you review, update, or delete the data we collect?

To review, update, or delete your personal information, send an email to [Contact email].